Privacy Policy

1. Personal Information We Collect

We collect personal information that is reasonably necessary to provide our residential scaffolding, edge protection, and temporary site fencing services. This includes:

• Contact details such as your name, billing address, site address, email address, and phone numbers.
• Project details, building layouts, and access site specifications.
• Financial details including credit card information, bank account details, and transaction histories for invoicing and billing.
• Communications and interactions you have with us via phone, email, or our online quote form.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit a request on our website quote form.
• Contact us via telephone, email, or social media to discuss scaffolding and fencing hire.
• Engage us to provide scaffolding or temporary fencing setup.
• Provide feedback or make inquiries about our services.

3. Purpose of Collection and Use

We use the personal information we collect to:

• Provide you with accurate quotes, project estimations, and scheduling.
• Deliver, erect, inspect, dismantle, and pick up hired scaffolding and fencing assets.
• Process payments, manage accounts, and issue compliance certificates (scaffold handover certificates).
• Comply with workplace health and safety (WHS) laws and SafeWork NSW directives.
• Respond to your requests, queries, and provide customer support.

4. Disclosure of Personal Information

We do not sell or trade your personal information. We may disclose your information to trusted third parties in limited circumstances, including:

• Our subcontracted riggers or scaffold erectors who require site access details to complete the installation.
• Professional advisers, including accountants, auditors, insurers, and legal counsel.
• Government bodies, regulatory agencies, or law enforcement where required by law (e.g., SafeWork NSW audits).

5. Data Security

We take all reasonable steps to secure your personal information against misuse, loss, unauthorized access, modification, or disclosure. Your information is stored electronically on secure databases with encrypted access controls.

6. Accessing and Correcting Your Information

Under the APPs, you have the right to access the personal information we hold about you and request corrections. If you wish to update your site details or contact information, please reach out to us at info@tribuildprojects.com.au. We will process your request within a reasonable timeframe.

7. Contact and Complaints

If you have any questions about this Privacy Policy, or if you wish to register a complaint regarding how we have handled your personal information, please contact us: